Research & Insights

Our research service leaves no stone unturned in its mission to provide you with clear insights and actionable recommendations.

Our team consists of quantitative and qualitative research specialists, with extensive experience in analysis and evaluation.

We adopt a robust, ethical approach to achieve insights that are grounded in evidence and capable of driving change.

For our bespoke research projects, we design the right methodologies to get results. This may include a combination of:

  • Surveys

  • Interviews

  • Focus groups

  • Observation

  • Desk research

We are experienced in conducting research among elected members, senior officers, chief executives and members of the public.

Examples of research work undertaken by our team:

  • What was it?

    Qualitative research among members of the public to understand their attitudes towards economic regeneration.

    What did it change?

    The council’s insight into the extent that the public misunderstood the nature of, and could see no benefit to them in, the redevelopment of a city centre.

  • What was it?

    A portfolio review of a local authority’s events offer, based on a large quantitative survey of three different audience segments.

    What did it change?

    The authority’s marketing strategy and financial decision-making surrounding its events offer.

  • What was it?

    Undertaking primary research among senior officers and councillors to inform changes to the authority’s constitution and committee structure.

    What did it change?

    The overall governance model of the authority, including its committee structure, constitution and organisational culture.

  • What was it?

    An evaluation, involving interviews and focus groups, of the implementation
    of a new digital reporting tool in a large not-for-profit organisation.

    What did it change?

    The institution’s internal practices surrounding information gathering and reporting, to enable it to demonstrate it met the requirements of an external quality review by an independent body.

  • What was it?

    Supporting organisational change through ongoing workshops informed by benchmarking research.

    What did it change?

    The Rules of Procedure for Council meetings and the overall culture of the organisation, including relationships between political groups.